Questions
Everything people ask before they apply.
If your question is not answered here, message us. We would rather answer it now than have you apply for something that turns out not to suit you.
How quickly will I hear back after applying?
Applications are reviewed manually. We aim to contact you within 24 hours to confirm availability and the next steps.
Does submitting an application reserve the vehicle?
No. A vehicle is only confirmed after the application has been approved, the rental agreement has been completed and the required payment has been received.
What do I need to pay before collection?
You will need to pay the first month's rental and the refundable security deposit shown for the vehicle.
Is insurance included?
Yes. Self-drive hire cover is provided under our fleet insurance policy, subject to driver eligibility and insurer approval. The applicable excess is confirmed before you sign. You can separately buy optional excess reimbursement cover from an independent provider if you want to, but that is your own arrangement and is not part of the rental.
Can I use the vehicle for private hire or taxi work?
No. Our vehicles are not available for private hire, taxi or any other hire or reward use. Our insurance does not cover it, and using a vehicle that way would leave you uninsured as well as in breach of the rental agreement.
How many miles are included?
The monthly mileage allowance is displayed with each vehicle. Any additional mileage terms will be confirmed in the rental agreement.
Can I extend the rental?
Extensions may be possible subject to availability, payment history, vehicle requirements and approval. Contact us before the current rental period ends.
What documents will I need?
Suitable applicants may be asked to provide their driving licence, DVLA share code, proof of identity and proof of address before the rental agreement is completed.
When is the security deposit returned?
The deposit is reviewed after the vehicle has been returned and outstanding charges have been checked. The applicable process and timeframe will be stated in the rental agreement.
Can someone else drive the vehicle?
Only drivers who have been declared, approved and included in the applicable rental and insurance arrangements may drive the vehicle.
Still not sure about something?
Ask us directly. We answer WhatsApp during opening hours.